Premier Service

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Premier Service®

At Brookfield Global Relocation Services (Brookfield GRS), you come first. We stand behind our commitment to provide every client and their employees with Premier Service®, a philosophy that we pioneered in the global mobility industry in 2002 and which has set us apart ever since. Each Service Level Agreement we sign is backed by a significant financial commitment to ensure you receive the service you deserve.

Premier Service® differentiates our Brookfield GRS brand in a marketplace filled with "me-too" service offerings. We are the only company which puts our commitment in writing, measures success with an independent third party survey and puts a significant financial stake at risk on our commitment to achieve the agreed upon results. Premier Service is a proprietary process of listening to our customers' needs, committing to meet agreed-upon service levels in writing, delivering on those expectations, measuring and evaluating our effectiveness and then using this information for continuous improvement.

What This Means...
Our Consultants work hard for our clients and their employees by following our Premier Service philosophy. As a result we have:

  • Recognition as an industry leader in customer satisfaction for 2007 and 2008 in the industry’s only independent poll conducted by a globally respected organization
  • Consistently high customer and client satisfaction scores
  • Record growth both internally and in our customer base

At Brookfield GRS, our goal is to be the best at delivering on our commitment to superior service for our clients and their transferring employees. The benefits our clients receive are lower costs, improved service, improved productivity and operational efficiency. All of these benefits are obtained through our Premier Service process, which allows our customers to focus on their core human resource performance areas.

Premier Service® is not just our business philosophy; it is the core of our culture and the experience we strive to provide to every transferring employee that we touch. Delivering on Premier Service is what defines our business and everything we do on our client’s behalf, backed by our promise to deliver the best relocation management services, period.